Question 1

Free Early Education Hours

Accepted Answer

Lake House Day Nursery participates in the Government scheme to provide children with Free ChildCare Hours. Please refer to the Government website for details (www.gov.uk) or call Leanne at the Nursery if you have any questions about the scheme. We are advised, by Bristol Council, that the earliest you can apply to the HMRC for 'extended free hours' funding is when your child reaches the age of 34 months.  ​ N.B You may be eligible to claim for other financial support to help paying for childcare from the Government, to find out more please use the Government’s website using the link below. 
https://www.childcarechoices.gov.uk/

Question 2

Diet

Accepted Answer

We encourage your child to eat as healthily as possible. Jozef, our Chef, introduces the children to healthy foods by incorporating them into tasty, child friendly dishes, which are made from scratch. Jozef avoids using chemicals, artificial flavourings, colours and additives as much as possible, whilst providing the children with a wide variety of fresh fruit, salads and vegetables on a daily basis and meals with low sugar content. Please let us have any ideas for meals or snacks and please share with us any recipes, which your child may like.

Question 3

Equipment

Accepted Answer

Each child will be given their own named peg. Please provide a bag containing a change of clothes, slippers and nappies (where appropriate) and a photograph of your child. In winter, please make sure your child has a coat, gloves and hat for outside play. In the summer, please provide a sun hat and sun cream. We advise providing shoes and slippers that are easy for your child/children to put on by themselves.

Question 4

How you can help?

Accepted Answer

Please notify us of any changes to your circumstances or any problems or worries that may adversely affect your child. If a separation, divorce or death occurs in the family, you can inform us in confidence. It is important for your child that we understand what they may be experiencing at home.

Question 5

Parents as partners

Accepted Answer

Parents, please feel free to approach us with any feedback, queries or suggestions that you may have. We would welcome your skills, talents, pets, religious festivals, celebrations, interests and hobbies as resources at Nursery. If you would like to visit Nursery with any of the above, please speak to Leanne …for example, you may wish to come in dressed in uniform, to sing, dance, do Yoga, wear national dress, celebrate a religious festival… we are very open to ideas.   Please be aware of the notice board in each room, which will keep you up to date with the activities of your child and the Nursery.   Please feel free to look at your child’s Learning Diary or speak to staff, at any time.   We have individual Review Meetings twice a year when you will have the opportunity to speak to your child’s key person. If you would like a meeting at other times with your Key Person, Room Leader or the Manager, please ask and we will be happy to arrange this for you.   There are Correspondence and Communication Sheets or Communication Books, which will be filled in by the staff and sent home to parents who will then add any comments or information about their children and return them to Nursery the following day the child attends. This keeps the lines of communication wide open and ensures a two- way relationship is maintained so nothing falls through the net.   There are also 2 Suggestion Boxes, one in the Conservatory at the back entrance and one in the front hallway.

Question 6

Complaints procedure

Accepted Answer

We try our best to provide a high quality of childcare and service. If, however, you have cause to complain about any aspect of the Nursery, please speak or write in the first instance to:   Leanne Bailey (Nursery Manager) Gillian Jones (Care Liaison Manager) or Susan Papier (Registration Holder)   At the earliest convenience we will arrange a meeting and agree a time limit for the concern to be resolved. If you remain unsatisfied with the outcome we will arrange another meeting. All telephone and verbal conversations and meetings will be recorded, dated and signed. If at this point you do not feel the situation has been satisfactorily resolved, you may contact;   OFSTED Tel: 0300 123 1231

Question 7

Mobile phones

Accepted Answer

The use of mobile phones or any devices with a camera is strictly prohibited whilst on the premises, at all times. Thank you.

Lake House Day Nursery
Where children learn and grow through play ...

Information for New Parents